Refund policy

OVERVIEW
You may return any unopened item purchased from SYNRJE for any reason within thirty (30) days of purchase (the product ship date is considered the date of purchase), less any shipping and handling charges which are non-refundable. SYNRJE reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

ELIGIBILITY
To be eligible for a return through SYNRJE, you must have ordered directly from SYNRJE. The item you purchased must be returned, unused, in good condition, in original packaging (whenever possible). You may contact us at info@synrje.com or by calling 844-479-6753 for quick and easy return assistance. To complete your return, we require a receipt or proof of purchase. Returns on purchases made at an authorized reseller are not eligible for any refunds or exchanges directly from SYNRJE. You will need to contact the reseller you originally made your purchase with and follow their return policy guidelines.

ELIGIBILITY
Please note that returns will need to be sent to the following address:
16633 Ventura Blvd. Suite 802 Encino CA 91436

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@synrje.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed on the cost of the SYNRJE product, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

LATE OR MISSING REFUNDS
If after 30 days, you haven’t received a refund, first check your bank account statement. Then contact your bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@synerje.com or by calling 844-479-6753

EXCHANGES
SYNRJE will only replace a product if it arrived to you defective or damaged, and the exchange request is made within 30 days of receipt of the original product. To be eligible for an exchange, your SYNRJE product must be unused and in the same condition that you received them. They must also be in the original packaging. Please contact us at info@synerje.com or by calling 844-479-6753 to initiate an exchange request. Please have your product information ready. A prepaid shipping label will be sent for the product you would like to exchange.

SHIPPING
To return your product, mail them to: 16633 VENTURA BLVD SUITE 802. You will be responsible for paying for your own shipping costs for returning undamaged and non-defective products to us. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance, as SYNRJE cannot guarantee that it will receive your return and is not responsible for returned or lost packages during the return or exchange process.

CONTACT US
Please contact us at info@synrje.com or by calling 844-479-6753 We recommend that you contact us prior to purchase if you have any questions regarding our return or exchange policy.